As any half-decent taxidermist will tell you, there’s more than one way to skin a cat.
And so it is with Skype for Business. The clever bit is determining the best method to use when faced with a given challenge. Occasionally you’ll encounter a complicated job-sharing or multiple-hop call distribution scenario that doesn’t fit the basic user config parameters of Team Calling or Delegates. We usually tend to reach into the “kit”-bag (do you like what I did there?) and whip out a quick Response Group if we need a basic IVR, some time-of-day automation, or the sorts of call distribution and overflow that the RGS can deliver.
Another neat solution is to create a “dummy” user in AD and have it permanently “Team Calling” perhaps two users sharing the same role. During the day the calls go to which-ever of the two is signed in, and after hours or any time neither is in, the calls automatically route to the shared voicemail box.
If someone leaves and you want to “piggyback” their number on yours, a simple called number transformation rule in your SBC will usually suffice.
Continue reading ‘VVX can’t call SfB Unassigned Numbers’ »
