If you want to load the latest Lync Server 2013 “Reskit” (which contains Snooper) and Topology Builder (from the install CD) on your x64 Windows 7 machine, you’ll need a few pre-requisites: Visual C++ Redist for Visual Studio 2012 .NET 4.5 (it’ll want a reboot after) PowerShell 3.0 (part of the Windows Management Framework 3.0) …
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Inspired by a recent customer’s request to interface Lync to a paging / public address / PA system, I thought I’d check some of the options. This is Part 2 of (so far) a 3-part series: Public Address (Paging) Options for Lync More Public Address (Paging) Options for Lync – this post Public Address (Paging) …
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My August “Safety Net for Lync Gateway AD-Lookups” plugged a sometimes embarrassing hole in the AD-lookup process, but it still left a smaller one. Whilst it ensured a user was EnterpriseVoiceEnabled before the UX would send a call to them, it didn’t cater for those deployments where the user’s msRTCSIP-Line number was in the “;ext=” …
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This is part 1 of what’s (so far) a 3-part series: Public Address (Paging) Options for Lync – this post More Public Address (Paging) Options for Lync Public Address (Paging) Options for Microsoft Teams – I I recently had a customer with a retail presence ask if we could interface Lync to the paging / …
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Lync’s Response Group (herein “RGS”) is a great entry-level hunt group and small queue / contact centre application. Out of the box (and included free with every Lync!) is lots of functionality that you can turn on and off on a per queue – or in Lync parlance, “workflow” – basis, including time-of-day, day-of-week & …
Continue reading ‘Review: Espera Reporter – Historical Reporting for the Lync Response Group’ »
Breaking somewhat with tradition, Microsoft has released a free “basic” client for Lync 2013. It’s clearly targeted at the Office 365 set, intended to make it easier to get them on-board without having to bother with licencing, distributing & managing use of the Client application, but there’s potentially a use for it with on-prem users. …