Review: Yealink SIP DECT W56H

We were recently challenged by a customer to provide an economical cordless handset solution for their Skype for Business deployment. This same solution was required at each of their many small sites, so the economies of scale of a larger certified WiFi solution couldn’t be realised. There was no requirement for roaming as each of …

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Review: Busylight Omega

It turns out that my last review of external presence indicators (generically “Busylights”) was over three years ago, so with the arrival of the Kuando Busylight “Omega” recently I thought I should see what’s changed in both camps. Bart’s here for scale modelling the Kuando models, with the Omega on the left sitting next to …

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A Look at the Yealink T48G for Lync

Yealink’s not a brand you normally associate with Lync and the corporate end of town, but perhaps as an indicator of the strength of the Lync brand they’ve thrown their hat into the ring and released two phone models with firmware for Lync. I managed to get my mitts on the high-end “T48G” and thought …

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Review: Trillium Telephone Recording Adapter

Uploading pre-produced audio recordings into Lync or Exchange can sometimes be a challenge. I’ve previously documented the audio file formats that Exchange and Lync require, and it’s relatively easy to reformat files with a digital audio editor like Adobe’s Audition or Goldwave. There are however a few circumstances where this isn’t possible – like setting …

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Review: Polycom SoundStation Connect

Alas, Polycom has advised that the SoundStation Connect has been pulled. I’ve left the review here to show what might have been… – Sept 2013. “Crystal-clear audio conferencing for your computer” I recently found myself in possession of a Beta version of the new Polycom SoundStation Connect and an opportunity to put it through its paces. …

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Review: Lync LED Shootout

With two USB peripherals in the market providing an external LED that mimics your Lync presence status, I thought it’d be good to compare the two. First off: the disclaimer. My employer [when I wrote this review in 2013] is the supplier of the Blynclight. It’s always difficult to write a completely fair and impartial …

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Review: Espera Reporter – Historical Reporting for the Lync Response Group

Lync’s Response Group (herein “RGS”) is a great entry-level hunt group and small queue / contact centre application. Out of the box (and included free with every Lync!) is lots of functionality that you can turn on and off on a per queue – or in Lync parlance, “workflow” – basis, including time-of-day, day-of-week & …

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