Shared Address Space Routing is Disabled

Guess what happens if you setup your CsHostingProvider incorrectly when deploying Skype for Business on-premises with Office 365 UM? Calls won’t make it to voicemail and a somewhat inaccurate error message from SfB might distract you from the fix.

Here’s the relevant part of the trace of a call that the Edge server is trying to send to O365 UM:

TL_ERROR(TF_DIAG) [sfbedgepool\contoso_svr00]0694.08E8::12/01/2016-09:47:52.868.00002010 (SIPStack,SIPAdminLog::WriteDiagnosticEvent:SIPAdminLog.cpp(833)) [3238978885] $$begin_record
Severity: error
Text: Split domain (cross-premise) routing is disabled
Result-Code: 0xc3e93d8a SIPPROXY_E_EPROUTING_MSG_SPLIT_DOMAIN_DISABLED
SIP-Start-Line: INVITE sip:greig@contoso.com;ms-organization=Contoso.onmicrosoft.com SIP/2.0
SIP-Call-ID: 0f5de291-6adb-457e-b12d-60b3a207748a
SIP-CSeq: 253 INVITE
Peer: exap.um.outlook.com:5061
Data: cause="Possible server configuration issue";summary="Shared address space routing (hosting of users on multiple deployments) is disabled";external-domain="contoso.com";external-type="domain-type-local";internal-domain="contoso.com";internal-type="domain-type-local"
$$end_record

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Lync 2013 Server Update – November 2016

This CU updates four components from 5.0.8308.956 & .965 to 5.0.8308.974.

What’s Fixed?

  • Kb3204551 Improve the experience of moving users in a Lync Server 2013 environment
  • Kb3204552 Skype for Business mobile clients don’t show telephone numbers for some users on contact card
  • Kb3204547 You can’t join a meeting from Safari or Firefox through a Lync Server 2013 Mac app
  • Kb3204546 You can’t join a meeting from outside Skype for Business or Lync on iOS 10.0 and later versions

Continue reading ‘Lync 2013 Server Update – November 2016’ »

SfB 2015 Server Update CU4 – November 2016

It’s been a big year of content for Skype for Business Cumulative Updates, and CU4 doesn’t let us down.

This update takes the server from 6.0.9319.259 to 6.0.9319.272 & updates 8 components on my Front-End.

What’s Fixed?

  • Kb3203706 Long silence when you dial into a meeting in Skype for Business Server 2015 that has name recording disabled
  • Kb3203153 You experience intermittent message delivery delay or failure in Skype for Business Server 2015 Persistent Chat rooms
  • Kb3203152 Lync Phone Edition telephones cannot put a call on hold if “Music on Hold” feature is disabled
  • Kb3203148 Front End server of Skype for Business Server 2015 crashes upon restart
  • Kb3203707 Japanese characters in the subject of a missed call notification message are garbled
  • Kb3203150 Calls to mobile clients fail if Skype for Business Server 2015 has advanced privacy mode enabled
  • Kb3203147 LS Storage Service event 32054 after you upgrade to Skype for Business from Lync 2013
  • Kb3204849 You can’t join a meeting from outside Skype for Business or Lync on iOS 10.0 and later versions
  • Kb3203707 Japanese characters in the subject of a missed call notification message are garbled

What’s New?

Continue reading ‘SfB 2015 Server Update CU4 – November 2016’ »

Lync 2013 / SfB 2015 Client Update – November 2016

This week’s update (KB3127934) takes the Office 2013-based Lync/SfB client from 15.0.4867.1000 to 15.0.4875.1001.

What’s Fixed

This update fixes the following issues:

  • Kb3200788 “The web page was not loaded in response to you clicking the link” error in Lync 2013 (Skype for Business)
  • Kb3200787 Some Lync 2013 and Skype for Business 2016 functionalities don’t work after you migrate to Exchange vNext
  • Kb3200785 You expect to add usage telemetry to understand VDI V2 adoption and usage in Lync 2013 (Skype for Business)
  • Kb3200784 You see a blue box instead of main video when joining a meeting from URL in Lync 2013 (Skype for Business)
  • Kb3200783 You are not able to sign in Lync 2013 (Skype for Business) after changing your user account password
  • Kb3200782 Lync 2013 (Skype for Business) credential prompt comes up behind other active windows makes you ignore it
  • Kb3200781 UI changes for toast notification when an incoming call for a boss in Lync 2013 (Skype for Business)
  • Kb3200780 You are able to wrongly take another identity in a conference call in Lync 2013 (Skype for Business)
  • Kb3200779 Lync 2013 (Skype for Business) doesn’t scale properly among monitors that have different DPI settings
  • Kb3200778 Wrong caller or callee pool information in QoE reports after you install KB2889923 in Lync 2013 (Skype for Business)
  • Kb3200776 The taskbar notification doesn’t flash for every incoming IM except the first time in Lync 2013 (Skype for Business)

What’s New / Changed

Nothing documented.

Continue reading ‘Lync 2013 / SfB 2015 Client Update – November 2016’ »

Lync 2013 / SfB 2015 Client Security Update – October 2016

This week’s security update takes the Office 2013-based Lync/SfB client from 15.0.4859.1000 to 15.0.4867.1001. It’s listed as Critical as there’s the risk of remote code execution.

Kb3118348 “MS16-120: This security update resolves vulnerabilities in Microsoft Lync 2013 and Skype for Business. The vulnerabilities could allow remote code execution if a user opens a specially crafted document or visits a webpage that contains specially crafted embedded fonts.

To learn more about the vulnerabilities, see Microsoft Security Bulletin MS16-120. For a complete list of affected software, see Microsoft Knowledge Base article 3192884.”

What’s Fixed

As well as the critical issue above, this security update contains fixes for the following nonsecurity issues:

  • Kb3193843 Lync 2013 (Skype for Business) connects through the DirectAccess tunnel when you connect to an external network
  • Kb3195495 Skype for Business doesn’t open the Outlook window when you try to “Find Previous Conversations”

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An SfB DCOM error with a difference

At some point you’ll have performed enough upgrades or migrations to have encountered a DCOM error while trying to move users from one pool to another. It’s generally well-documented: Anthony, Michael, Paul, Michael or others might have shown you the light. It’s usually a permissions thing. You don’t have enough of them.

I was a little surprised when I encountered “it” this week, and burnt a little more time than I’d like to admit in search of the cause – but in my defence, I ended up on a tangent down a rabbit-hole chasing red herrings in search of a wild goose.

Annoyingly, my occurrence didn’t fit the more common mould. This one didn’t blame my Front-End, the load balancer or report a cryptic error code I could just Google:

DCOM-error-UserMoveFails

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Lync Phone Edition Update – September 2016

This update takes Phone Edition from 4.0.7577.4487 to 4.0.7577.4512, primarily adding multiple emergency number support (new in CU3 of SfB 2015). In addition, an extra KB is slipped into the Polycom version:

Kb3194836 LCD display issues in Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000

“Issue 1 – After you apply the December 2015 cumulative update (KB3108721), the LCD background display changes from blue to green.

Issue 2 – The display contents are misaligned vertically. This causes the first character on the left to be removed.”

Download

Download the relevant CAB files from here:

Revision History

28th September 2016: This is the initial post.

-G.

Lync 2013 / SfB 2015 Client Update – September 2016

This week’s update (kb3118281) takes the Office 2013-based Lync/SfB client from 15.0.4849.1000 to 15.0.4859.1000 (although it’s reported elsewhere as 15.0.4859.1002).

What’s Fixed

This update fixes the following issues:

  • Kb3188806 Slow performance to merge two conference calls into one call in Lync 2013 (Skype for Business)
  • Kb3188248 Block the collection of Census data within Lync 2013 (Skype for Business)
  • Kb3186686 Network change doesn’t refresh proxy cache on Lync 2013 (Skype for Business)
  • Kb3186687 Some non-English-based characters in the custom footer cannot be displayed correctly in the Outlook meeting invitation
  • Kb3186688 Blank window is displayed when you join a meeting without audio devices in Lync 2013 (Skype for Business)
  • KB3188249 Lync 2013 (Skype for Business) crashes if you change the size of the shared screen
  • Kb3188250 Lync 2013 (Skype for Business) VDI client crashes after you install KB3115033 and HDX RealTime Optimization Pack 2.1

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Certificate Expiry Checklist

“Nothing is certain but death & taxes”. And certificate expiry.

I’ve dodged the first one so far this year, but the other two have made up for it – and even more so with certs, as I’ve dealt with several customers where their root or intermediate certs have all expired. And yes, if you were watching, there was that unfortunate incident back in June with the greiginsydney website. I don’t want to talk about it.

To make my life – and hopefully yours – that little bit easier for the next time this comes up I thought I’d document a check-list of places in your Lync/SfB deployment you might find certificates lurking just waiting to expire. Some of the below is only relevant if you have root or intermeds expiring, so bear that in mind as you’re checking them off.

Continue reading ‘Certificate Expiry Checklist’ »

Lync 2013 Server Update – August 2016

Just skating in to make the final week of our Aussie Winter, this CU updates six components from 5.0.8308.956 to its numerical anagram (if such a concept exists) of 5.0.8308.965.

What’s Fixed?

  • Kb3182609 Searching address book fails when SIP address starts with a “+” in Lync Server 2013
  • Kb3182610 Japanese characters in the subject of a missed call notification message are garbled
  • Kb3182611 You can’t leave voice mails after an Exchange UM Routing application is recovered from an outage in Lync Server 2013
  • Kb3182612 Events are logged and you’re in limited functionality mode when you host on an SBA server in Lync Server 2013
  • Kb3182613 Long silence when you dial into a meeting in Lync Server 2013 that has name recording disabled
  • Kb3182620 “Error: Unable to determine the identity of domain.” when you import Persistent Chat data in Lync Server 2013
  • Kb3182621 Incoming calls can’t be transferred to PSTN number by response group agent in Lync Server 2013
  • Kb3182622 Dial-in users wait in the lobby after the host joins the meeting in a Lync Server 2013 environment

What’s New?

Nothing apparent just yet.

Continue reading ‘Lync 2013 Server Update – August 2016’ »