Locate Lync Lapses with a Look

I love the story of the old engineer called in from retirement to fix something at the factory only to have his $20,000 invoice for 5 minutes’ work questioned by the bean-counters. When asked for a breakdown of the charges he submitted “Chalk mark: $1, knowing where to put it: $19,999”. (Snopes says it’s a …

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Lync Phone Edition Update – August 2014

Twice in two months! How lucky are we? This LPE firmware update (from 4.0.7577.44450 to 4.0.7577.4451) is an interesting one… What’s Fixed? 2988196 The lock feature does not prevent users from making calls on a Lync Phone Edition telephone 2988195 Incoming call from a PSTN number is disconnected when you put the call on hold on …

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Lync Server 2013 CU5 OcsCore Update Fails

Updated 16th Aug: This issue is now described in a kb.  If you’re starting off a brand new Lync installation it’s common practise to run setup.exe on the DVD to install the Core components, add the admin tools, then run the latest ServerUpdateInstaller to patch this ‘foundation’ before you proceed any further with your Lync …

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Lync Server 2013 Update – August 2014

The August 2014 (CU5?) update for Lync Server 2013 has landed, and at first glance there’s at least one fix for which I already carry a scar. Applying the update to my SE Front-End refreshed 8 components including a rare update to the Windows Fabric – see the image below. This release takes the Server …

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A Fix for Lync Poor Audio Quality

One of my colleagues has been investigating complaints of poor audio quality at a customer’s site this week. Lync’s QoE reports are blaming dropped packets, but the network team says they’re not seeing any packet loss – so what gives? It would seem to be the Intel NIC driver that’s at fault – update the …

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