A VVX Courtesy Phone

It’s not an uncommon requirement to provide a “courtesy” phone in a public area. In a hotel it might be a “house phone”. In many deployments all the visitor does is lift the handset from its cradle and the phone autodials or “hotlines” to the required destination.    

VX says VVX “Not Acceptable Here”

Protocols and standards. We live and die by them, and while we can’t live without them, sometimes they can be a royal PITA. And so it is apparently, with Polycom’s interpretation of RFC4568 Session Description Protocol (SDP), with which I became all too familiar this week. I was called in to try and figure out …

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Polycom VVX & Trio Time Zone Location Description

I was working on a Polycom VVX configuration file recently and it took me a while to find where the timezone cities were defined: all I had was a mysterious integer. I found them in the PDF “3725-49078-018a-uc-software-skype-for-business-deployment-guide-5-6-0.pdf” but for future reference I decided to copy and re-post them here. From the PDF: “The following …

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VVX can’t call SfB Unassigned Numbers

As any half-decent taxidermist will tell you, there’s more than one way to skin a cat. And so it is with Skype for Business. The clever bit is determining the best method to use when faced with a given challenge. Occasionally you’ll encounter a complicated job-sharing or multiple-hop call distribution scenario that doesn’t fit the …

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VVX – Missing files, config reverted

This error pops up from time to time with the Polycom UCS family of devices (VVX, Trio & SoundPoint) and it’s usually easily resolved. Whilst the phone won’t tell you what the problem is – it doesn’t name the file(s) it can’t find – your provisioning server is likely to hold the answer. In this …

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Mucking with MWI – Part II

In the process of migrating a customer to Lync recently we inherited an obligation to provide a *BIG* Message Waiting Indicator (MWI) light whenever a voicemail message arrived in a particular high-priority mailbox. That inspired me to embark on a campaign to see how many ways I could bring an external MWI light to reality. …

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Polycom UCS (VVX) firmware 5.1.1b

Polycom has today released the “v5.1.1b” firmware update for UCS/VVX phones, and this version is now officially Qualified for Microsoft Lync 2013. It contains a handful of new config options, adds support for the expansion module &  fixes the recent “SIP 480 bug”. Early-adopters beware: depending upon the link you click on the Polycom website …

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