Optimising the Polycom VVX for Lync

Polycom’s VVX family of phones is incredibly flexible, with a 23M Admin guide that spans 590 pages. I won’t say I’ve read *every* page of that, but I’ve spent weeks trawling the config options so as to assemble my “ideal” config for a VVX deployment operating as Lync peripherals. Philosophy My design philosophy for this …

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Front-End Stops When Upgrading from Lync Eval to Full

There’s a process on TechNet for upgrading an Evaluation installation of Lync 2013 to the full licenced version, but it fails to mention that the process kills the Front-End server! There’s some logic to this I guess – we need to stop running the time-bombed version of the Front-End’s executable and replace it with the …

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Profiles for Lync 2013 – 2nd birthday multi-language update

  This post is obsolete. ‘Profiles’ has been replaced by bounSky!     This post is obsolete. The latest Profiles post (1 Jan 2015) is here: https://greiginsydney.com/p4l-sticky/. Today marks two years since the first release of “Profiles for Lync”, and to celebrate I’ve made a few small improvements and added support for a handful of …

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Add-WindowsFeature fails on Server 2012

I was having a real problem building several Front-End servers for a customer this week. Try as I might, I couldn’t get the Roles and Features to install. Pat’s Set-Cs2013Features wasn’t cutting it, and neither was doing it the old-fashioned way. With every attempt it appeared to be doing something for a while but then …

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Decoding Lync 2013’s Client-Side Error Messages

My post with lots of Lync 2010 error messages is my highest-rating page, and I’ve been meaning to start an equivalent collection of Lync 2013 messages. And so it begins.   Jump to the relevant section headings or just ^F to search for your specific error: Signing-In Contact Management Instant Messages Voice / Phone Calls …

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Lync 2013 Client Update – November 2013

The contents of Cumulative Updates are like a bag of mixed lollies – everyone seems to have a different favourite. Mine just happens to be the first one listed in this sticky collection of kb’s – because (in this case) I’m aware of customers plagued by dodgy address book entries since their Lync 2013 was …

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Ringback tone as your RGS MOH violates the Australian Standard

(There’s a caveat I’ll get to later, but at least I have your attention now). Every so often a customer will ask me to configure a recording of ringback tone as a Response Group’s MOH source. Their argument is that they don’t want their callers to be placed on hold or appear to be stuck …

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Review: Trillium Telephone Recording Adapter

Uploading pre-produced audio recordings into Lync or Exchange can sometimes be a challenge. I’ve previously documented the audio file formats that Exchange and Lync require, and it’s relatively easy to reformat files with a digital audio editor like Adobe’s Audition or Goldwave. There are however a few circumstances where this isn’t possible – like setting …

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Lync Reports: Cannot Impersonate User For Data Source

There are MANY blog posts offering you a cure for this one, all of them focussing on the password for the reporting services account, and ensuring it’s set correctly and to never expire (here, here & here are just some examples). An error has occurred during report processing. (rsProcessingAborted) Cannot impersonate user for data source …

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