Review: Espera Reporter – Historical Reporting for the Lync Response Group

Lync’s Response Group (herein “RGS”) is a great entry-level hunt group and small queue / contact centre application. Out of the box (and included free with every Lync!) is lots of functionality that you can turn on and off on a per queue – or in Lync parlance, “workflow” – basis, including time-of-day, day-of-week & …

Continue reading ‘Review: Espera Reporter – Historical Reporting for the Lync Response Group’ »