Review: Lync LED Shootout

With two USB peripherals in the market providing an external LED that mimics your Lync presence status, I thought it’d be good to compare the two. First off: the disclaimer. My employer [when I wrote this review in 2013] is the supplier of the Blynclight. It’s always difficult to write a completely fair and impartial …

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Review: Espera Reporter – Historical Reporting for the Lync Response Group

Lync’s Response Group (herein “RGS”) is a great entry-level hunt group and small queue / contact centre application. Out of the box (and included free with every Lync!) is lots of functionality that you can turn on and off on a per queue – or in Lync parlance, “workflow” – basis, including time-of-day, day-of-week & …

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