Lync’s Response Group (herein “RGS”) is a great entry-level hunt group and small queue / contact centre application. Out of the box (and included free with every Lync!) is lots of functionality that you can turn on and off on a per queue – or in Lync parlance, “workflow” – basis, including time-of-day, day-of-week & …
Continue reading ‘Review: Espera Reporter – Historical Reporting for the Lync Response Group’ »
Breaking somewhat with tradition, Microsoft has released a free “basic” client for Lync 2013. It’s clearly targeted at the Office 365 set, intended to make it easier to get them on-board without having to bother with licencing, distributing & managing use of the Client application, but there’s potentially a use for it with on-prem users. …
Lync 2010 CU7 is here! It takes the server to .205, the client to .4356, and OCPE to .<TBA>. Of interest to me in this update: 2739693 “Presence unknown” status is displayed for a user’s contacts after you install update 2571543 [CU3 – or later!] in Lync 2010 (This one’s just made my month!!)
This post is obsolete. ‘Profiles’ has been replaced by bounSky! This post is obsolete. The latest Profiles post (1 Jan 2015) is here: https://greiginsydney.com/p4l-sticky/. It’s been a while coming, but I’ve finally updated my Profiles For Lync app. We now need two builds because the DLLs between the 2010 and 2013 Preview …
Continue reading ‘Profiles for Lync v2: for Lync 2010 and 2013’ »
This one’s been kicking about for a while, but I thought I’d document it here. If for whatever reason you don’t want a Lync meeting to launch in the client, just append “?sl=1” to the end of the invitation URL: https://meet.contoso.com.au/greiginsydney/ABC123?sl=1 The meeting will launch a page (the image below) that gives you the option …
Continue reading ‘Force A Lync Meeting to Open in Your Browser’ »
Following my recent post about the SoundPoint phones, I thought I’d dig some more and refine them. Customising the Tones First off, let’s make them sound Aussie. With a bit of digging, I was able to customise the dial, busy and ringback tones and cadences. In the process of testing this config I found …
Continue reading ‘More SoundPoint for Lync – Aussie Tones, DST & Hotlines!’ »
“Elyza”, sister to “Profiles for Lync”, is a client-side app I’ve built using the Lync SDK. Elyza started life as a means for me to test Federation when I deploy a new Lync, and also as an auto-responder to help me present demos and deliver user-training without needing to annoy some poor colleague back in …
I was recently presented with the challenge of how to manage a customer’s client upgrades from OCS to Lync. Users on the company’s domain are OK and catered for with SCCM to push the necessary upgrade, but there are apparently some remote users on workgroup machines that are immune to policy and other sneaky management …
Continue reading ‘Lync Client Version Policy – Allow with URL’ »
Superceded 12th Nov2012 by the Mk-II. A not uncommon user-misconfiguration for a Lync user is to find their account possessing a LineURI (their “msRTCSIP-Line”) telephone number, but for them to not be enabled for Enterprise Voice. This more commonly occurs in the early stages of a deployment (ahead of cutover), or as the on-site admins …
Continue reading ‘A Safety Net for Lync Gateway AD-Lookups’ »
I see NET’s just released a firmware update for the Tenor series of UC Gateways. It takes it up from “AS_AF_AX_BX-DXi-P108-09-18” to “AS_AF_AX_BX-DXi-P108-09-21”. No idea what’s in it, and I’m not allowed to post it here (sorry) – but if you’re a Tenor devotee like me, you’ve already abandoned this post and are downloading it …
Continue reading ‘July 2012: NET releases Tenor Firmware P108-09-21’ »