Here’s an interesting KB a colleague stumbled across this week: kb2868300 You are unexpectedly transferred to a second PSTN call in Lync 2013 Consider the following scenario: You have an Aries or Tanjay telephone that is running Lync Phone Edition. You receive and answer a Public Switched Telephone Network (PSTN) call. You receive a second …
Continue reading ‘A New Call Barges In Over an Existing One’ »
On a recent window-shopping expedition through the event logs on a customer’s Front-End I stumbled across instances of warnings 31137 & 31138. These are generated when Lync realises that users belonging to RGS Agent Groups are no longer EV-enabled, or no longer exist. During the Active Directory update non-UC enabled agents were found. The following …
A new update for the Lync 2013 client (kb2817621) takes us from “15.0.4517.1004” to “15.0.4517.1504”. “This update contains stability and performance improvements. Additionally, this update fixes the following issue: After you wake up the computer from hibernation mode, Lync 2013 becomes very slow and unusable.” Download Download it from here: x86 x64 I exited the …
I encountered a problem this week that I thought I’d document, as it offers a different solution to the others on the web. My Lync 2013 Enterprise Edition pool wasn’t well – the understatement of the week. The three FE’s were all spitting Lync Server error 41029 every 20 minutes:
I’ve just released an updated version of HIDnLync. It adds a few new presence states, as well as the ability to automatically run it when the user logs in to Windows. The new version is 1.0.12. Download Download it from here: Lync 2010 version Lync 2013 version Client Version Clarification As per THIS post, you …
Lync applications/utilities built using either the 2010 or 2013 client-side API software development kit (SDK) are supposed to work against all 3 major releases of the Lync client: 2010, 2013 & 2013 Basic. This means if you upgrade your client from Lync 2010 to the 2013 release, your third party utils (like my Profiles for …
Here’s a blast from the past! I recently encountered a customer in a bind. They’re still on OCS 2007 R2 (don’t ask) and are (were?) using Polycom SoundPoint phones registered to OCS through “SmartSIP”. SmartSIP was a useful little util that let you register generic SIP phones to OCS, but it’s since been EOL’d by …
I encountered an interesting fault this week: calls were being presented to Lync Response Group Agents, but they couldn’t answer them. Callers would be listening to hold, cursing the delays in the queue while the agents were desperately trying to answer the calls. At the same time it also transpired that one of their two …
I’ve just stumbled across a June firmware update for the Sonus nee NET nee Quintum Tenor family. This update takes us from P108-09-21 to P108-09-23. (I wrote about the last release HERE). Interestingly, it fixes a problem I didn’t even know I had! 4916 PSTN_to_SIP call: Music on Hold not heard when Lync put Call …
The latest update to the OCPE / Lync Phone Edition firmware is BIG news if you’re in Chile or Paraguay, with another intersting fix thrown in to keep the rest of us entertained: 2861336 Update that includes the 2013 DST changes for Chile and Paraguay in Lync Phone Edition 2861335 Can’t sign in automatically to …