I recently encountered a strange problem where calls to certain test numbers stopped working as expected after we’d commissioned a new Sonus PSTN Gateway for Lync (in this case an SBC1k running 3.0.2 b271 firmware) “upstream” from the PABX. If you called ”127 22123” from the PABX, the call just rang and rang without answer …
Been here before? Know the deal? Jump to the revision history to see what’s in the latest update. … or go straight to the Downloads. The name’s a bit of a mouthful, but “Convert-RibbonSbcConfigToWord.ps1” takes the backup file from your Ribbon/Sonus SBC/UX 1000 or 2000 gateway and creates a new Word document, with all …
Here’s a script from the quick & dirty category. Worthy of publishing, but not something I’m going to get around to polishing up to be all-singing and all-dancing. “Set-UxFxsCountry.ps1” uses Vik Jaswal’s fantastic PowerShell module for the Sonus UX/SBC family of gateways to automate what I reckon has to be the most tedious task of …
I encountered an interesting fault this week: calls were being presented to Lync Response Group Agents, but they couldn’t answer them. Callers would be listening to hold, cursing the delays in the queue while the agents were desperately trying to answer the calls. At the same time it also transpired that one of their two …
I’ve just stumbled across a June firmware update for the Sonus nee NET nee Quintum Tenor family. This update takes us from P108-09-21 to P108-09-23. (I wrote about the last release HERE). Interestingly, it fixes a problem I didn’t even know I had! 4916 PSTN_to_SIP call: Music on Hold not heard when Lync put Call …
Inspired by a recent customer’s request to interface Lync to a paging / public address / PA system, I thought I’d check some of the options. This is Part 2 of (so far) a 3-part series: Public Address (Paging) Options for Lync More Public Address (Paging) Options for Lync – this post Public Address (Paging) …
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My August “Safety Net for Lync Gateway AD-Lookups” plugged a sometimes embarrassing hole in the AD-lookup process, but it still left a smaller one. Whilst it ensured a user was EnterpriseVoiceEnabled before the UX would send a call to them, it didn’t cater for those deployments where the user’s msRTCSIP-Line number was in the “;ext=” …
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This is part 1 of what’s (so far) a 3-part series: Public Address (Paging) Options for Lync – this post More Public Address (Paging) Options for Lync Public Address (Paging) Options for Microsoft Teams – I I recently had a customer with a retail presence ask if we could interface Lync to the paging / …
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Superceded 12th Nov2012 by the Mk-II. A not uncommon user-misconfiguration for a Lync user is to find their account possessing a LineURI (their “msRTCSIP-Line”) telephone number, but for them to not be enabled for Enterprise Voice. This more commonly occurs in the early stages of a deployment (ahead of cutover), or as the on-site admins …
Continue reading ‘A Safety Net for Lync Gateway AD-Lookups’ »