This error pops up from time to time with the Polycom UCS family of devices (VVX, Trio & SoundPoint) and it’s usually easily resolved. Whilst the phone won’t tell you what the problem is – it doesn’t name the file(s) it can’t find – your provisioning server is likely to hold the answer. In this …
In the process of migrating a customer to Lync recently we inherited an obligation to provide a *BIG* Message Waiting Indicator (MWI) light whenever a voicemail message arrived in a particular high-priority mailbox. That inspired me to embark on a campaign to see how many ways I could bring an external MWI light to reality. …
Polycom has today released the “v5.1.1b” firmware update for UCS/VVX phones, and this version is now officially Qualified for Microsoft Lync 2013. It contains a handful of new config options, adds support for the expansion module & fixes the recent “SIP 480 bug”. Early-adopters beware: depending upon the link you click on the Polycom website …
A recent update to the Polycom VVX firmware for Lync has introduced a strange bug. If a phone running the affected version of firmware is used to log into a BRAND NEW new Lync account (i.e. a normal user account or a Common Area Phone), the phone appears to stamp some invalid call forwarding data …
Continue reading ‘Polycom VVX gives SIP480 – Can’t be Called’ »
Updated Apr30th: 5.0.2 Rev D (aka 5.0.2.2756) is out, with a Heartbleed fix In case you missed it recently, Polycom’s released v5.0.2 of its UCS firmware (which is what powers the VVX family of phones). The focus in this release is on improving its stability and the readme certainly packs a mammoth list of fixes …
Polycom’s VVX family of phones is incredibly flexible, with a 23M Admin guide that spans 590 pages. I won’t say I’ve read *every* page of that, but I’ve spent weeks trawling the config options so as to assemble my “ideal” config for a VVX deployment operating as Lync peripherals. Philosophy My design philosophy for this …
Continue reading ‘Optimising the Polycom VVX for Lync/SfB’ »
Hot on the heels of the v5.0.0 release comes v5.0.1, and with it, a chance to finally take the .CAB updating process for a test drive! Get clicking Download the new firmware from the Polycom voice landing page… Or jump straight to: the dedicated Lync .CAB file the updated BTOE connector application too, now at …
As foreshadowed in yesterday’s post on the BToE plug-in / device driver, the new Polycom v5 firmware has landed. You can download the new firmware and documentation from HERE, where you’ll find the software downloads as well as release notes and the updated Admin guide. New: October 21st: Firmware 5.0.1 released. What’s New? There are …
Continue reading ‘Polycom VVX firmware v5 – now with BToE!’ »
Polycom’s UCS v5.0.0 firmware for the VVX family and the companion PC device driver “Better Together over Ethernet” v1.0.0 have just landed and made quite a splash. You can download the new firmware and documentation from HERE. In this post I walk you through the BToE installation. It’s useless on its own, but you have …