Uploading pre-produced audio recordings into Lync or Exchange can sometimes be a challenge. I’ve previously documented the audio file formats that Exchange and Lync require, and it’s relatively easy to reformat files with a digital audio editor like Adobe’s Audition or Goldwave. There are however a few circumstances where this isn’t possible – like setting …
Continue reading ‘Review: Trillium Telephone Recording Adapter’ »
Alas, Polycom has advised that the SoundStation Connect has been pulled. I’ve left the review here to show what might have been… – Sept 2013. “Crystal-clear audio conferencing for your computer” I recently found myself in possession of a Beta version of the new Polycom SoundStation Connect and an opportunity to put it through its paces. …
With two USB peripherals in the market providing an external LED that mimics your Lync presence status, I thought it’d be good to compare the two. First off: the disclaimer. My employer [when I wrote this review in 2013] is the supplier of the Blynclight. It’s always difficult to write a completely fair and impartial …
Lync’s Response Group (herein “RGS”) is a great entry-level hunt group and small queue / contact centre application. Out of the box (and included free with every Lync!) is lots of functionality that you can turn on and off on a per queue – or in Lync parlance, “workflow” – basis, including time-of-day, day-of-week & …
Continue reading ‘Review: Espera Reporter – Historical Reporting for the Lync Response Group’ »