AAARGH! Everywhere I turn I see Australian phone numbers formatted in a mess of crazy ways. Websites, auto-sig’s – there might even still be some printed business cards left in circulation. PLEASE! IT HAS TO STOP! Some History As public switched telephony has evolved we’ve jumped through various stages. We started with the manual switchboard …
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(There’s a caveat I’ll get to later, but at least I have your attention now). Every so often a customer will ask me to configure a recording of ringback tone as a Response Group’s MOH source. Their argument is that they don’t want their callers to be placed on hold or appear to be stuck …
Continue reading ‘Ringback tone as your RGS MOH violates the Australian Standard’ »
ACMA has today mailed the industry to point out that last year they issued numbers in the “02 79xx xxxx” range to several carriers, and that lucky customers with the new prefixes are complaining they can’t be called. Clearly there are plenty of PABXs (and perhaps the odd Lync or OCS installation) that don’t cater …