RGS Agents can’t answer calls

I encountered an interesting fault this week: calls were being presented to Lync Response Group Agents, but they couldn’t answer them. Callers would be listening to hold, cursing the delays in the queue while the agents were desperately trying to answer the calls. At the same time it also transpired that one of their two …

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AD 2012 now OK for Lync Server 2010

Just in case you missed this week’s kb, Lync Server 2010 can now be installed into an Active Directory where the forest and domain are at the Server 2012 functional level. This brings Lync Server 2010 into alignment with Lync Server 2013 plus Exchange 2010 & 2013, all of which are OK on functional levels …

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New Sydney Telephone Prefix – “02 79…”

ACMA has today mailed the industry to point out that last year they issued numbers in the “02 79xx xxxx” range to several carriers, and that lucky customers with the new prefixes are complaining they can’t be called. Clearly there are plenty of PABXs (and perhaps the odd Lync or OCS installation) that don’t cater …

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Lync Remote Code Execution Vulnerability – May 2013

Microsoft has published an Important security bulletin (MS13-041) detailing a “Vulnerability in Lync [That] Could Allow Remote Code Execution (2834695)”. The bulletin is HERE. Products impacted Communicator 2007 R2 (3.5.6907.268) Lync 2010 (4.0.7577.4388) x86 x64 Lync 2010 Attendee (4.0.7577.4388) User installer Admin installer Lync Server 2013 I’ve also placed the download links on the respective …

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Lync Attendant – “Your Location Is Not Set”

I’ve lamented before that we suffer from time to time in our efforts to localise American-designed products for the Rest Of the World. When things do misbehave, a common diagnostic step – and frequent cure – is to reset language settings back to their “native” US English. Our latest gotcha has come from Lync’s Location …

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Lync PowerShell Snippets

Here’s an ad-hoc post with a collection of snippets of PowerShell I often seem to find myself needing to refer to. There are some more good ones here from Paul Bloem, over the pond. How do I find (and/or count) the users homed to a given FE/pool? Get-CsUser | Where-Object {$_.RegistrarPool -match “<POOL FQDN>”} | …

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Federating Skype and Lync

One of the highlights of the Lync Conference in San Diego (Feb 2013) was the demonstration and revelation of much of the workings of the long-awaited Lync Federation with Skype. Here’s a bullet-point summary of what I took from the sessions: Federation will require an update to the Skype client (to v6.x – release TBD). …

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